Refund Policy

You may return most items within 30 days of delivery for a refund, provided they’re in original, unused condition with any original packaging. To start a return, use our Contact form with your order number.

Custom or made-to-order pieces are final sale and not eligible for return unless faulty. This is disclosed on the relevant product page before you order.

Returned items must be unused, undamaged, and (where applicable) in original packaging. Items showing signs of use, assembly damage, or missing components may be refused or subject to a reduced refund reflecting the item’s diminished value.

Once we receive and inspect your return, we’ll issue a refund to your original payment method within 5–7 business days. Original shipping charges are non-refundable except where the return is due to our error (wrong item sent, defective product).

If an item arrives damaged or develops a fault covered by our warranty, contact us with photos and your order number — we’ll arrange a replacement, repair, or refund at no cost to you, including return shipping.

Nothing in this policy limits your rights under Australian Consumer Law, which guarantees apply regardless of any return window stated here.

Start a return or ask a question: hello@trenzhome.com.